✦ Returns & Refunds

Returns Policy

We want you to love every piece you buy from AfriCraft. If something isn't right, here's how we make it right.

14-Day Return Window

You have 14 days from the date of delivery to initiate a return on eligible items.

Eligible for Return

Items that are unused and in their original condition
Items with original packaging and cultural story card intact
Items returned within 14 days of confirmed delivery
Items that do not match the description on the product listing
Items that arrived damaged (with photographic evidence)

Not Eligible for Return

Custom and commissioned pieces made to your specifications
Items that have been used, washed, worn, or altered
Items returned after 14 days from delivery date
Perishable items or consumables
Items marked as "Final Sale" on the product listing
Digital products or downloadable content

How to Return an Item

Email info.africraft@gmail.com or WhatsApp +234 811 690 3388 with your order number and reason for return. Do not ship without confirmation from us.

Receive Return Authorisation

Our team will review your request within 2 business days and send you a Return Authorisation (RA) number and return address if approved.

Package Your Return

Repackage the item carefully in its original packaging where possible. Include your RA number inside the package. Fragile items must be properly wrapped.

Ship the Return

Send the return using a trackable shipping method. Keep your tracking number. Return shipping costs are your responsibility unless the item was damaged or incorrect.

Refund Processed

Once we receive and inspect the return, your refund will be processed within 5–7 business days to your original payment method.

Refund Timeline

Return received & inspectedWithin 1–2 business days of receipt

Refund approvedWithin 2 business days of inspection

Refund processedWithin 5–7 business days of approval

Appears in your account3–10 additional business days (bank dependent)

Refunds are issued to the original payment method only. We cannot issue refunds to a different card or account. Processing times vary between payment providers.

Damaged or Incorrect Items

If your item arrived damaged or is not what you ordered, we will arrange a full refund or replacement at no cost to you — including return shipping.

Please contact us within 48 hours of delivery with:

Your order number
Clear photographs of the damaged item and packaging
A brief description of the damage or discrepancy

Do not dispose of the packaging until the issue is fully resolved.

Exchanges

AfriCraft does not currently offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the item you'd like instead. Contact us if you need help with this process.

Need to Start a Return?

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Last updated: May 2026 · AfriCraft Commerce Technologies Ltd (RC: 9453883)